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Claims Center

Claims Center

We make a promise to each of our clients to help provide the peace of mind their family requires through every step of the way. Our dedicated team of expert claim assessors ensure that the claims process is handled in an easy manner for the family of the life insured.

Email: rwanda@Britam.Com

Call: +250788198000

Claims Checklist

CLAIMS CHECKLIST

DESCRIPTION

COVER TYPE

DOCUMENTATION

 

 

 

Motor Claims Notification

 

 

 

Third Party, Comprehensive

  1. Filled Motor Accident Claim Form
  2. Police Report (Policy Abstract, When collided with third parties)
  3. Copy of Insurance Certificate (Vignette)
  4. Copy of Driving License
  5. Copy of Yellow/Pink Card
  6. Repair Estimate (Devis de réparation)/ Only for Comprehensive Cover

 

Non Motor Claims Notification

Fire & Special, Home Insurance, Theft, All Risks, Money, Baggage and

Glass

  1. Filled Claim Form
  2. Police Abstract (for theft cases)
  3. Proforma Invoice/Replacement Invoice/Purchase receipt
  4. Statement on circumstances of loss/ Not Mandatory

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pecuniary Claims Notification

 

Money

  1. Filled Claim Form
  2. First Information from Police
  3. Documentary evidence of the possession of the money

 

Fidelity Guarantee

  1. Filled Claim Form
  2. Police Abstract
  3. Audit Report after the Incident
  4. Computation Report for Amounts Owing to the defaulting Employee

 

 

 

 

 

 

Marine Cargo Claims Notification

  1. Original Certificate/Cover Note
  2. Original Bill of loading/Airway Bill
  3. Supplier/ Invoice
  4. Packaging List
  5. Port Examination Voucher
  6. Import Entry
  7. Port Release Order
  8. Defective Package Receipt
  9. Inland Carrier’s Delivery
  10. Receipt Notes at Final Destination
  11. Copies of Correspondence from our insured/ their agents regarding liability exchanged with slip agents, Inland carriers, Port Authority, RRA.

 

 

Personal Accident Claims

  1. Filled Claim Form
  2. Medical Certificate
  3. Copy of pay slip for 3 months before accident
  4. Original Medical Bills
  5. For Fatal Claims:

 

    • Death Certificate
    • Copy of ID
    • Surrender Form
    • Police Abstract

 

 

Workmen’s Compensation Claims

  1. Filled Claim Form
  2. Original Medical Bills
  3. Doctor’s Prescription Notes
  4. Pay slips for 3months including month of injury and 2 prior months
  5. In Case of Death
  • Death Certificate
  • Copy of ID
  • Policy Report if the death caused by Road Traffic Accident

MEDICAL CHECKLIST

DESCRIPTION

COVER TYPE

DOCUMENTATION

 

 

 

Service Provider

 

  1. Does the supplier have a valid contract?
  2. Is there a summary of invoices for Britam?
  3. Is the smart report printout attached?
  4. Is the individual request form well completed?
  5. Is the member served valid?
  6. Is the service offered to the client covered by the policy?

 

Outpatient reimbursement

 

  1. Original receipts
  2. Copy of membership card
  3. Email request from scheme contact person
  4. Bank payment details

 

Inpatient reimbursement

 

  1. Original receipt
  2. Copy of membership card
  3. Email request from scheme contact person
  4. Release summary / medical report
  5. Bank payment details